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Call us on 01278 782290

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Email us on: [email protected]

Playaway Day Nursery UK Ltd. Company Registration No: EY436849.

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TERMS & CONDITIONS

To enable us to provide and maintain the highest standards of care, we require all parents to be aware of and abide by the following Terms and Conditions. Along with your Enrolment Details, these Terms and Conditions form your contract with Playaway Day Nursery.

 

It is imperative that you return your completed Enrolment Details following your child’s first settling in visit.

 

Where possible this must be signed by both parents and given to the Nursery Manager. It is extremely important that you inform us of any alterations to telephone numbers, contact details or any other changes which occur throughout the year as these forms are updated annually.

 

i.We adhere to a strict child/staff ratio, therefore it is important that you do not arrive earlier than the starting time or later than the finishing time.

 

ii. Should you arrive later than the finishing time, you will be charged at a rate of £15.00 per 15 minutes. Any exceptional circumstances will, of course, be taken into consideration.

 

iii. If you are not collecting your child personally from nursery, it is essential that staff are made aware of the person that you have authorised to do so in your absence. Only persons identified on enrolment forms are able to collect your child. A password system is used and we will not allow children to leave with anyone who has not been made familiar to staff. We also ask that as a parent you do not let any person into the nursery that you are not familiar with, even if you believe it to be another parent.

 

iv. Nursery fees are payable monthly in arrears. Invoices are issued around the 25th of each month. We accept all Childcare Vouchers. If you wish to take advantage of a voucher scheme please inform the Nursery Manager. There will be a charge of £10 for any returned payments.

 

v. Fees are payable for any reserved place including sickness or holidays, but not those days when the nursery is closed ie. Bank Holidays. Children may be excluded from the nursery if fees remain outstanding more than one calendar month beyond their due date and registration could be terminated.

 

vi. You should provide a complete change of clothes for your child which is kept at the nursery. These must be clearly labelled.

 

vii. Prescribed medicine which is clearly labelled for your child can be administered by a member of staff during the nursery day and once handed over will be stored appropriately. Parents sign daily, weekly or monthly medicine forms to authorise staff to administer the prescribed dosage. At the end of the day you will be requested to sign to confirm that you have been informed of dosage and times administered. In addition, should your child develop a high temperature whilst at nursery, with your prior consent, we are able to administer a single dose of Calpol or other analgesic that you provide. If your child’s state of health does not improve you will be asked to collect them from nursery, preferably within one hour. Please adhere to our Sickness and Illness Policy for guidelines concerning your child’s time away from nursery following an illness.

 

viii. Playaway Day Nursery occasionally take photographs which may be used in training or promotional material. These would never be passed onto any third party or used for any other reason. Photographs are also taken during the nursery day by staff to support evidence and achievement for the children’s records.